- Personal information that you provide to us in the form below will be used only to respond to your inquiry and will be managed in an appropriate manner by Kirin Holdings Company, Limited(hereinafter referred to as "Kirin Holdings"). The information shall not be disclosed or provided to third parties, except for our contractors or subsidiaries, without your prior consent—unless its disclosure is required by law.
If we find that your inquiry is not relevant to Kirin Holdings's business or operations, your inquiry and personal information may be forwarded to the relevant department(s) at an affiliated company or companies in the KIRIN Group* so as to formulate and provide a proper response to you. - The legal basis for processing of your personal information is by your consent.
- For more information about our policy on handling personal information, please refer to the
Privacy Statement. - Personal information that you may have provided in a past inquiry may have been deleted from our records after a specified period of time. This is done to protect privacy. Please be advised that, in such cases, we may not be able to respond to an inquiry made in reference to an earlier one.
- Depending on the nature of your inquiry, we may respond to you by postal mail or telephone if you provide us with your postal mailing address or phone number.
- Please note that we may not be able to respond to certain types of inquiries.
- We will respond to your inquiry on an individual basis. When you receive our e-mail response, please refrain from forwarding it, in whole or in part, to other parties or from making secondary use of it, in whole or in part.
- As mobile phone service providers limit the length of text messages that can be sent to mobile phones, we do not send responses to mobile phone e-mail addresses.
- We respond to inquiries in the order they are received, and during our normal business hours. Please note that it may take some time to provide a complete response, depending on the nature of your inquiry.
Business Hours: <9:00 AM to 5:00 PM> (Japan Standard Time). We are closed on Saturdays, Sundays and Japanese public holidays. - On this page, SSL encryption technology is used to protect information in transit.
Compliance reporting on procurement transactions (Supplier Hotline)
Please use this form to report compliance-related matters in your procurement transactions with the Kirin Group.
We are the contact desk to receive specific information from you if you recognize any violation (or potential violation) of laws, regulations, compliance with the Group Compliance Policy, Compliance Guidelines, Kirin Group Anti-Corruption Policy, or other compliance rules committed by Kirin Group officers, employees, or others in any procurement transaction with the Kirin Group.
This contact desk is completely independent from the departments involved in procurement. We guarantee that no disadvantageous treatment will be given to informants, collaborators, and the informant's affiliated companies, and that no retaliatory actions will be taken.
In response to your report, we may ask for your cooperation in investigating the facts.
However, please refrain from making any report that constitutes falsehoods, slander, libel, threats, or obstruction of business. In addition, please confirm that the content of your report does not contain any trade secrets or other confidential information of your company or information that your company is obligated to keep confidential from third parties other than us.
When submitting a report via this form, please agree to the following precautions.
Notes on Handling of Inquiries